Privacy Policy

Business Name: Mantovani Movers
ABN:  24824597251
Business Address: 654-664 Willoughby Road, Willoughby, NSW, Australia 2068

1. Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name
• Phone number
• Email address
• Move details (pickup/drop-off locations, dates, property type)
• Any additional information you voluntarily provide
   

This information may be collected when you:

• Submit an enquiry through our website
• Complete a Facebook or Instagram lead form
• Contact us via phone, SMS, email or social media
• Request a quote or book our services
   

2. How We Collect Your Information

We collect personal information directly from you, including through:

• Online forms on our website
• Meta (Facebook & Instagram) lead ads
• Phone calls, SMS messages and emails
• Direct messages via social media
   

Facebook and Instagram may also provide us with information you submit through their lead forms in accordance with their own privacy policies.

3. How We Use Your Information

We use your personal information to:

• Provide quotes and moving services
• Contact you regarding your enquiry or booking
• Communicate important information about your move
• Improve our services and customer experience
• Comply with legal and regulatory obligations
   

We do not sell or rent your personal information to third parties.

4. Disclosure of Personal Information

We may disclose your personal information only when necessary, including to:

• Our employees or subcontractors involved in delivering your service
• Service providers who assist us with business operations (e.g. booking systems, accounting, IT support)
• Legal or regulatory authorities if required by law
   

All third parties are required to handle your information securely and lawfully.

5. Facebook & Instagram Advertising

If you submit your information via a Facebook or Instagram lead form, your details are securely transmitted to us and used only for the purpose stated in the form, such as providing a quote or contacting you about our services.

Meta’s use of your data is governed by their own Privacy Policies.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Your information is stored securely and only accessible to authorised personnel.

7. Accessing or Correcting Your Information

You may request access to, or correction of, your personal information at any time by contacting us using the details below.

8. Cookies & Website Analytics

Our website may use cookies or analytics tools to improve user experience and website performance. These do not personally identify you.

You can adjust your browser settings to disable cookies if you prefer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Mantovani Movers
Email: admin@mantovanimovers.com.au
Phone: 0450 072 724